Deliveries & Returns
We’re endeavouring to provide as close to normal a delivery service as possible, but your delivery may take a little longer than usual. We’ll keep you informed by phone or email, regardless, and thank you for your patience.
When our courier does deliver your order, they will use their E-Pods to ensure the delivery is tracked. To promote customer safety, and adhere to Government guidelines, you can opt to sign the E-Pod device, or not. If you decide not to, our driver will simply take a photograph of your order on the doorstep. This is uploaded to the courier’s system as proof of delivery. A paper copy will also be left with you. If you are unhappy with these revised arrangements, do please let us know.
Please add any specific delivery instructions when placing your order at the checkout, or via our email at firstname.lastname@example.org.
WHERE DO YOU DELIVER TO?
Currently, we deliver to mainland England, Wales & Scotland.
We don’t deliver to P.O. boxes, BFPO and hospitals.
WHEN CAN I EXPECT MY DELIVERY TO ARRIVE?
We offer standard delivery, Monday to Friday, 8am-5pm. Standard delivery is usually 1-3 days.
Depending on your postcode, we may be able to offer you a next day delivery provided your order is placed before 12.30pm the previous day (except of course if you order on a Friday, and then you will receive your delivery on Monday).
When you place an order online, you will be notified by email that the order has been keyed in with the warehouse, and any delivery updates.
DO YOU DELIVER AT THE WEEKEND AND ON PUBLIC HOLIDAYS?
Our apologies, but we don’t deliver at the weekend or on Bank Holidays. Orders placed on our site at the weekend or on Bank/Public Holidays will be processed on the next working day.
INSPECTING A DELIVERY
Do check your delivery on arrival. Naturally, we hope everything arrives in perfect condition, but loss or damage in transit, for example, does occasionally occur. If this is the case, please a) inform the courier so the warehouse can log the details, and b) contact email@example.com so we can respond to you in no time at all, and resolve the issue.
Obviously we hope you’ll be thrilled with your order, but if you do need to return something just email us firstname.lastname@example.org in the first instance. We will take you through what to do next so we can either replace your product or refund you. If the package or bottles arrived broken - do not throw the bottles straight away, please take photos to subsequently show us what has happened to the packaging and bottles as well.
In the occasion that wine was off, for one reason or the other, please do let us know through contact form or writing to us via email email@example.com and letting us know what was wrong with the wine. We will do our best to replace the bottles or offer another solution.